Business Advice


Frequently Asked Questions

Submit Application2019-06-28T15:59:01+00:00
Who is Eligible to Become Our Certified Trainer?2019-05-13T15:51:01+00:00

Probe It Food Safety Inc. is accepting applications from individuals who are restaurant owners, managers, executive/sous chefs, and corporate trainers/instructors.

If you do not meet the above profile and still wish to apply, please complete the required application and your application will be assessed.

Probe It Food Safety Inc. reserves the right to approve or reject any person for any reason that wishes to become our Certified Trainer. Successful applicants will be contacted.

Training Description2019-06-28T15:49:45+00:00

Our train-the-trainer course is available both online and in-class.

Online Version:

Course Length: 8 hours

Topics: Understanding Training and Facilitation, Gathering Materials, Creating a Lesson Plan, Choosing activities, Preparing for the Workshop, Getting Off on the Right Foot, Delivery Tips and Tricks, Keeping it Interactive, Dealing with Difficult Participants, Tackling Tough Topics

Compatible Devices: Computer, tablet, mobile phone (Android, iOS)


In-Class Version:

Course Length: 14 hours

Topics: The Training Function, Teaching Adults, Creating Competency profiles, Determining Training Needs, Evaluating Training Effectiveness

Location: Course is instructed by our in-class Partner SAIT (Southern Alberta Institute of Technology). Please click here to register for an upcoming session.

Special Note: Please contact us at if you need to book a train-the-trainer course at your location.

Train-the-Trainer Exemptions2019-06-27T20:36:55+00:00

Individuals who do not need to take the Train-the-Trainer program are the following:
1. Anyone who as completed a trainer program with an accredited organization approved to provide the trainer program.
2. Public Health Inspectors (or equivalent)
3. Registered dietitian/nutritionist
4. Professors, Instructors, Teachers
5. Corporate trainers in any food related organization

What you will learn2019-06-28T15:42:16+00:00
  • A solid understanding of “Androgogy”, the concepts and principles of teaching adults
  • How adults learn
  • Learning retention in adults
  • Various training styles
  • The roles and responsibilities of being a trainer
  • Competencies or characteristics of a successful trainer
  • Course design: How to create an informative and engaging lesson plan
Benefits of becoming a trainer2019-05-13T15:29:14+00:00
  • Save money
  • Train anywhere and anytime you want
  • Business Flexibility
  • More time to focus on other aspects of your business
Who should become a trainer2019-05-13T15:28:18+00:00
  • Managers
  • Chefs
  • HR professionals
  • Restaurant owners
Remote Proctor System Requirements2019-05-13T15:26:42+00:00
  1. A desktop computer or laptop running on Windows or MAC:
    – Windows 7, 8, 8.1, 10
    – MAC 10.8, 10.9, 10.10, 10.11, 10.12
    – Windows Vista is not supported
  2. A functioning/working microphone
  3. A working Web cam
  4. Latest version of Flash
  5. Reasonable Internet connection speed. (200kb/s)

Remote Proctoring is not currently supported on the following devices:

  • Tablets (iOS, Androids and Windows Surface etc.)
  • Linux OS
  • Mobile Devices (iPhone, Android, HTC etc.)
  • Hybrid Devices
LMS System Requirements2019-05-13T15:26:13+00:00

Works on all web browsers. It is recommended to have the most up to date version of your web browser

What is LMS and Remote Proctor2019-05-13T15:24:02+00:00

LMS stands for Learning Management System

Remote Proctoring is an online solution that provides on-demand, proctored exams that allows learners to test online, anytime, anywhere, with reliability. This service is available 24/7.

Our LMS and Remote Proctor tools both have separate system requirements

Is this food handler certificate mandatory?2019-05-13T15:23:18+00:00

Yes, the food handler certificate is mandatory and is the same certificate that is required by local health authorities.

What is your refund policy for in-class courses and exams?2019-06-27T20:42:15+00:00

You can request a full refund up to 5 business days after purchase. No refunds will be given after 5 business days.

What is your refund policy for online courses and exams?2020-04-13T15:08:15+00:00

Please refer to our refund policy by clicking here.

How long is the online exam?2019-05-13T15:21:01+00:00

You will be given 1 hour to complete the online exam.

How long does it take to complete the online course?2019-05-13T15:20:39+00:00

The course is designed to be completed in 6 hours. However, it can be shorter or longer depending on your food safety experience and knowledge.

How long do I have to access the online exam?2019-05-13T15:20:16+00:00

You have 30 days from the time of purchase to access the online exam.

How long can I access the online course?2019-05-13T15:18:49+00:00

The online course will be available for 30 days from the time of purchase.

When do I receive my certificate if I do the in class course?2019-06-28T15:59:52+00:00

You will receive your food handler certificate immediately after successfully passing the exam.

Is it possible to sign up for a course without an email?2019-05-13T15:12:50+00:00


Will the online courses work on my tablet or smart phone?2019-05-13T15:12:25+00:00

Yes, you can access your account 24/7 from your tablet or smart phone that has an internet connection.

What hardware and software is required to do a course online?2019-05-13T15:10:35+00:00
  • Operating System: Any OS can be used. Devices supported:
    – Windows
    – Android
    – iPhone/iPad
  • Sound: Basic sound card
  • Internet Access Speed: Broadband/High Speed (recommended)
  • Web Browser: All current versions (IE version 8 or higher; any versions of Firefox, Chrome, or Safari)
How do I contact support?2019-05-13T15:10:01+00:00

Support is available for customers by contacting our office via phone or email ( Support is available during business hours and initial contact with customer is expected between 1-2 days.

What format is the food safety exam?2019-05-13T15:09:23+00:00

The exam for the food safety training is 50 multiple choice questions.

What is the passing rate for the food safety training exam?2019-05-13T15:08:15+00:00

You must obtain a passing grade of 70%, 35 of 50 questions must be correct.

What language is the food safety training course available in?2020-07-13T13:38:30+00:00

Our online food safety training course is currently available in English and French.